What information is collected by SSI, how is PII collected, and how is it used?
1. Information You Submit
SSI collects information from panel members during and after registration with a panel, including, without limitation, during participation in a survey and in connection with the receipt and redemption of rewards and incentives. When you sign up for a panel you will be asked to provide certain PII and demographic information, including, without limitation, your name, address(es), telephone number(s) (including home, cell, and/or business telephone numbers), email address(es), date of birth, and occupation/education, and racial and gender information. In addition to the collection of PII mentioned above, during and subsequent to the registration process, you may be asked to voluntarily provide or disclose Sensitive Data. “Sensitive Data” means PII that discloses or reveals health and medical conditions, sexual orientation or sexual life, political opinions/views, race/ethnic origin, religious and philosophical beliefs and trade-union membership. Sensitive Data is used to target survey opportunities to you. By way of clarification, by voluntarily disclosing Sensitive Data to SSI you expressly consent to the transfer and exporting of Sensitive Data by SSI to the United States for storage and processing.
SSI collects PII and demographic information from non-panel members prior to and during participation in a survey.
2. Information Collected Through Automated Means.
SSI may also collect certain information automatically, such as information about: (i) your device or computer and its capabilities, including, without limitation, the operating system, the applications or programs on your device or computer, IP address, device carrier, device type, time zone, network status, browser type, browser identifier, unique device identification number, carrier user ID (a number uniquely allocated to you by your network provider), media access control address, international mobile equipment identity, locale and other information that alone or in combination may be used to uniquely identify your device or computer; and (ii) your activities in connection with SSI’s Services, including, without limitation, survey data and responses, and reward, incentive, and/or sweepstakes information. In addition, Specific examples of this information, and the technology that collects it, are below:
Social Media Information. You may be offered the opportunity to access SSI’s Services through third party social media platforms. If you select such option, SSI may collect certain profile information stored in your social media platform account.
Cookies are small files that store certain data on a device or computer. SSI may use session and persistent cookies for several purposes including, without limitation, to provide a better survey experience, quality control, validation, to enable or facilitate survey participation, tracking of completed surveys or other completed actions, and for fraud detection and/or prevention. Session cookies expire when you close your browser. Persistent cookies remain on your device or computer indefinitely until deleted.
SSI’s Online Ad Effectiveness Program.
In connection with SSI’s online ad effectiveness program, you can participate in surveys regarding specific ads and promotions that SSI is testing for its clients. To facilitate the completion of these surveys, SSI’s clients may write, set, or read cookies, locally shared/stored objects, flash cookies and/or any other related technology (each a “Third Party Technology” and collectively the “Third Party Technologies”). The Third Party Technologies may be written, set or read in various locations, including, without limitation, SSI’s servers or systems. If you participate, your UID will be stored in or associated with the Third Party Technology to allow you to be re-contacted about the online ad or promotion and SSI’s client will use the Third Party Technology to determine whether you have seen, clicked on, or otherwise interacted with the online ad or promotion. If you have interacted with the online ad or promotion, SSI’s client will send your UID and the specific survey to SSI and SSI will provide you with the opportunity to complete the survey. Additionally, if you participate, SSI may share your UID and data previously collected by SSI, including, without limitation, age, gender, income, number of people in your household, education/education level, and employment status, (“Audience Measurement Data”), to third parties, including, without limitation, SSI’s subcontractors, partners, and/or clients for the purpose of audience measurement reporting on the advertisements, campaigns, and websites that you visit, view, and/or click on. The Audience Measurement Data will be used to assist in the creation, development, and implementation of websites, online advertisements, and other Internet and digital media features, functionality, and campaigns. Audience Measurement Data may be shared in a single summary form (i.e. individual respondent level) or aggregate summary form (i.e. group of respondents). In connection with SSI’s online ad effectiveness program, cookies and/or other similar technology, and device identifiers (e.g., IDFAs, AAIDs, etc.) may be used for the purpose of targeting advertisements to individuals.
Cookie Notice: SSI values your privacy. Below please find a list of the cookies set or deployed by SSI and/or its partners, clients, and/or subcontractors in connection with the Services. For certain cookies no opt-out mechanism is provided. For the cookies with an opt-out mechanism, you can opt-out by clicking on the link provided below or by going to the appropriate website and following the opt-out instructions.
No opt out available
||Display the proper language
||NewRelic Performance Monitoring - Session Cookie
||FraudLogix Fraud Prevention
Opt out instructions provided via each link below
Opt out by visiting http://www.aboutads.info/choices
||Ad Targeting, Analytics/Measurement, Optimisation
Log Files. SSI’s Services may automatically gather and store certain information in log files, including, without limitation, data available from your web browser, including, without limitation, IP Address, browser type, internet service provider, referring/exiting pages, operating system, date/time stamp and click stream data.
Digital Fingerprinting. Generally, digital fingerprinting assigns a unique identifier to your device or computer based upon the device’s or computer’s technical settings, characteristics and IP Address. SSI uses digital fingerprinting technology for quality control and validation purposes and fraud detection and/or prevention, including, without limitation, identifying duplicate or fraudulent respondents. SSI may implement and use digital fingerprinting directly or through a third party vendor.
Watermarking. Generally, watermarking involves placing a technology or file on your device or computer to identify that it has previously been used to register with or access SSI’s Services. Watermarking is used for quality control and validation purposes and fraud detection and/or prevention purposes. SSI may engage in watermarking activities directly or through a third party vendor.
SSI’s Do Not Track Notice.
Do Not Track (“DNT
”) is a preference in your browser that you can set to notify websites that you visit that you do not want the websites to collect certain information about you. SSI does not respond to DNT signals. If you object to SSI’s practice with regards to DNT signals, you may opt-out from participation or use of SSI’s services as described below.
3. Information collected from Third Parties.
SSI may obtain PII and demographic and/or profile information from third parties, including, without limitation, information services bureaus, data brokers, other sample suppliers, loyalty program partners, and/or social media platforms. SSI may use the PII for various purposes, including, without limitation, data validation, data append, fraud detection purposes, identifying surveys that may be of interest to you, facilitating the awarding of reward or incentive currency for your completion of surveys, and/or sending you a one-time email to invite you to participate in a survey and/or join a panel.
4. SSI's Use of Information.
What communications will I receive through SSI's Services?
SSI and/or SSI’s agents, processors, and/or vendors or subcontractors may contact you or communicate with you as follows:
1. Via “push” notifications or SMS/text messages, if you expressly agree to receive such communications, for participation in surveys.
2. Via email communications for the purpose of: (i) sending you survey invitations, (ii) communicating with you regarding your survey participation (past, present and/or future), (iii) communicating with you regarding reward or incentive information, inquiries, and/or redemption, (iv) sending you newsletters, (v) sending you notices required to be provided hereunder or required by law, (vi) communicating with you regarding sweepstakes or prize draw promotions, including, without limitation, winning entries to or for such sweepstakes or prize draws, and (vii) responding to inquiries received from you.
3. Via telephone for the purpose of: (i) communicating with you on or about your survey participation (past, present and/or future), (ii) communicating with you regarding reward or incentive information, inquiries, and/or redemption, (iii) sending you notices required to be provided hereunder or required by law, (iv) communicating with you regarding sweepstakes or prize draw promotions, including, without limitation, winning entries to or for such sweepstakes or prize draws, and (v) responding to inquiries from you. Additionally, SSI may use the business or work telephone number you provide during panel registration or during completion of SSI’s business-to-business profiler questionnaire to call you to verify: (a) your qualification for surveys designed for individuals working in certain professional or business roles or capacities, and/or (b) your registration or qualification for a survey panel(s) specifically designed for individuals in certain professions. The verification process may involve verifying information or data you have previously provided or supplied to SSI.
Does SSI share PII and other information collected through SSI’s Services with third parties?
SSI will disclose PII and other information collected through SSI’s Services to third parties as follows:
2. Pursuant to applicable law or in response to a subpoena or an order of a court or government agency.
3. To establish, exercise, or defend legal claims of an individual or SSI, including in order to protect the safety of an individual or to protect SSI’s rights and/or property.
4. Between various panels if you sign up for more than one panel.
6. To authorized agents and/or subcontractors of SSI and/or of SSI’s clients, who are providing services, including, without limitation, data append services, data validation services, fraud detection and/or prevention services, database-matching services, coding services, data segmentation services, and reward, incentive, and sweepstakes related services.
7. To a client for limited market research related uses including, without limitation, modeling, validation, fraud detection and/or prevention, data append, database segmentation, and reward, incentive, or sweepstakes redemption, fulfillment, and/or entry in connection with your participation in or completion of a survey.
Additionally, UIDs and information collected by automated means are provided to third parties, including, without limitation, clients, partners, agents and/or vendor for several purposes including, without limitation, identifying respondents for re-contact surveys or communications, fraud detection and/or prevention, database matching, data validation, data append, coding, data segmentation, and reward, incentive, sweepstakes or promotion related services and/or developing aggregated data insights regarding survey respondents and providing a client(s) with access to and use of the aggregated data insights.
With respect to information collected through SSI’s Services, SSI will provide survey data and responses to SSI clients with no PII disclosed by SSI, other than UID. If you voluntarily disclose PII in connection with your survey responses, and SSI collects the survey responses, SSI will transfer the survey responses, UID and the voluntarily disclosed PII to SSI’s client. In addition, SSI may share geographic and/or demographic data SSI collects from you during enrollment or through certain profile questions SSI may ask you. Such data may be shared with third parties in single summary form (i.e. individual respondent level) or aggregate summary form (i.e. a group of respondents).
What if I want to tell a friend about SSI's Services?
If you would like to tell a friend about SSI’s Services you can use SSI’s tell-a-friend feature. To use SSI’s tell-a-friend feature, you will need to complete SSI’s online form that will require you to enter your name and email address. SSI will send you an email containing a link to SSI’s join page. You can then forward the link to your friend.
Does SSI employ third parties to recruit individuals to use SSI's Services?
How can I opt out of certain data collection and/or use?
There are multiple opt-out options for users of SSI’s Services:
Panel members may opt-out by: (i) following the instructions set forth in your membership account; (ii) clicking on the unsubscribe link contained in a survey invitation and following the instructions on the opt-out web page; or (iii) contacting us as set forth below.
You may opt out of email communications, by clicking the unsubscribe link in any email you receive from us or contacting us as set forth below.
You may opt out of sharing social media platform profile data by changing your preference/profile settings with the social media platform regarding the sharing of data with third parties.
To delete all information collected by SSI please contact SSI as set forth below.
How long does SSI keep my PII and other information?
SSI will retain PII and other information relating to your use the Services during your use of the Services and for up to one (1) year thereafter or such other period as may be required or permissible by law.
How can I access the PII and other information collected about me?
You may request access to review, correct, delete or to object to the processing of your PII by contacting us as set forth below.
Does SSI collect data from children?
What security is available for the PII and other information collected through the Services?
SSI maintains appropriate technical, administrative and physical safeguards to protect PII and other information disclosed or collected by SSI. SSI reviews, monitors and evaluates its privacy practices and protection systems on a regular basis. Notwithstanding the foregoing, transmissions over the Internet and/or a mobile network are not one hundred percent (100%) secure and SSI does not guarantee the security of transmissions. SSI is not responsible for any errors by individuals in submitting PII to SSI.
Questions or Complaints Generally.
Survey Sampling International, LLC
6 Research Drive, Shelton, Connecticut 06484 USA
p: (203) 567-7200/e: firstname.lastname@example.org
SSI has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Privacy Principles to an independent dispute resolution mechanism, the CASRO SAFE HARBOR PROGRAM. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by SSI, please visit the CASRO SAFE HARBOR PROGRAM website at https://www.casro.org/?complaintcasrosh for more information and to file a complaint.
Are there any companies within the SSI Group that may collect, store and process PII?
Yes, please see the list of companies below:
Survey Sampling Europe BV - Weena 161, 3013 CK Rotterdam, Netherlands.
Survey Sampling Bulgaria EOOD - Triaditza area, #82, Patriarh Evtimii street, 1463, Sofia, Bulgaria.
SSI Denmark ApS – Frederiksholms Kanal 4B, DK-1220, Copenhagen K Copenhagen.
Survey Sampling France SASU - 22 rue de Dunkerque, 75010 Paris, France.
Survey Sampling Germany GmbH - Kaiserstrasse 13, 60311 Frankfurt am Main, Deutschland.
Survey Sampling RO S.R.L. - 12 Popa Sapca Street, Timisoara 300057.
Survey Sampling Spain S.L. - C/ Carranza, 25, 2ª planta, 28004, Madrid, Spain.
SSI Sweden AB - Drakens Gränd 8, 111 30 Stockholm, Sweden.
Survey Sampling UK Ltd. – India House, 2nd Floor 45 Curlew Street London SEI 2nd United Kingdom.
Survey Sampling Hong Kong Ltd. – 6/F, Hollywood Centre, 233 Hollywood Road, Sheung Wan, Hong Kong.
SSI Beijing Co. Ltd. – CBD International Mansion, Room 901A, No. 16 Yongandongli, Chaoyang District, Beijing 100022, China.
Survey Sampling Australia Pty. Ltd. – Level 11, 131 York Street, Syndey NSW 2000, Australia.
Survey Sampling Singapore PTE Ltd. - #58 Republic Plaza, 9 Raffles Place, Singapore 048619.
Survey Sampling International Services Company S.De R.L. De C.V. – Cordoba 42, Piso 9, Col. Roma Norte/Del. Cuauhtemoc, Mexico, D.F. 06700.
Survey Sampling Korea Ltd. – Level 4, 27-8, Gukjegeumyung-ro 8-gil Yeongdeungpo-gu, Seoul Korea 150-998.
Survey Sampling Japan GK – 3F KK Building, I-8-5, Shinkawa, Chuo-Ku, 104-0033, Tokyo, Japan.
SSI Do Brasil Pesquisa de Mercado Ltda. – Rua das Olimpiadas, 205 – 40 ander 04551-000, Sao Paulo, Brasil.
SSI Philippines Inc. – PIPC Bldg 7, MEPZ II, Basak, Lapu-Lapu, Cebu 6015, Philippines.
MRops Programming India Private Ltd. – 8th Floor, Block 1, My Home Hub, Madhapur, Hyderabad, TG 500081.
Mountain West Research Center L.C.
Survey Sampling Hungary Kft. – Csapo Street 42, 3rd Floor, 4032 Debrecen, Hungary.